API Message Reference

MK - Mute Acknowledge

Layer	Agent
Direction	From CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	This message is sent in response to a Request Mute [RM] message. The MK message signals whether the mute request has been actioned or not.
Example	MK\CNCustCare\AN2\RS0\ON
Explanation	The request to put Agent 2's call on mute has been successful.
Notes	Related Links: Mute Acknowledge [MK] - Telephony to CallGem
Last Changed	Pre V9.2

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AN	AgentIdentifier	string	true	1	80	User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
CN	CampaignName	string	true	1	80	User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
ON	OnOff	boolean	true	0	0	If specified, the respondent will be muted. If not specified the respondent will be retrieved from mute.
RC	Recording	boolean	false	0	0	If this parameter is specified, the recording input muting is being controlled rather than the agent microphone.
RS	ResourceStatus	int	true	0	4	This parameter may have the value 0, 1 or 2. 0 Respondent on mute/retrieved from mute as directed 1 Failed 2 Telephony failure
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.