| Layer | Agent |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | This message tells the agent application that CallGem will treat the selected agent as unavailable to receive further calls with immediate effect. |
| Example | AF\CNCustCare\AN2\UR0 |
| Explanation | CallGem is responding to a request to make the agent (with identifier 2) unavailable from an Agent Unavailable [AU] message, and will cease to dial on his behalf. |
| Notes | This message is sent as soon as CallGem is able to release the agent. Please see Changing Campaign State and Changing Agent Status. |
| Last Changed | Pre V9.2 |
| Parameters | ||||||||||||||||||||||||||||||
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| Code | Name | Type | Mandatory? | Min Val | Max Val | Description | ||||||||||||||||||||||||
| AN | AgentIdentifier | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | ||||||||||||||||||||||||
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | ||||||||||||||||||||||||
| FD | FreeReasonDescription | string | false | 1 | 80 | The Free Reason Description is a short text explanation for the accompanying Free Reason. The Free Reason and Description are optional. They are also independent: either, both or neither may be provided. However as numeric values are simpler to report on it is envisaged that the Description will act as an assistant field to the Reason.The FD value may be optionally included in the Agent Unavailable [AU] message request | ||||||||||||||||||||||||
| FR | FreeReason | int | false | 0 | 999999 | The Free Reason is a user defineable numeric code value. It represents the an integer neumonic determining the reason why an agent went unavailable. For a description of the Free Reason a FD (Free Reason Description) is provided. The FR value may be optionally included in the Agent Unavailable [AU] message request | ||||||||||||||||||||||||
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. | ||||||||||||||||||||||||
| UR | UnavailableReason | int | true | 1 | 11 |
This parameter gives the reason why the agent is going unavailable:
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