BM - Begin Manual

Layer	Agent
Direction	From CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	This message tells the Agent application that the agent is at the beginning of a manual call cycle. The Agent application should use this message to drive a screen pop.
Example	BM\TDdefault\CNHello\AN2
Explanation	CallGem is asking the agent application to start a manual call session call for the agent with identifier number 2, on the Hello campaign.
Notes
Introduced	V10.6.345

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AN	AgentIdentifier	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
CB	Callback	boolean	false	0	0	From V10.6.812 & 10.7.74 - The CB parameter indicates that the that agent is reserved for callback
CN	CampaignName	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.