CE - Call Ended

Layer	Agent
Direction	From CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	CallGem sends this message when a call has been ended (either in response to a Call Disconnect [CD] or because the called party has hung up).
Example	CE\CNCustCare\AN2
Explanation	CallGem is advising agent 2 that the call that the agent was handling has ended.
Notes	A call may end either by the called party hanging up or as a response to the Call Disconnect [CD] message. The Call Ended [CE] message is sent to the agent application so that the agent application can take any action necessary. A typical application would be to highlight the fact that the agent has no call in progress to enable supervisors to monitor agent performance.
Last Changed	Pre V9.2

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AN	AgentIdentifier	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
CN	CampaignName	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
FC	FollowUpCall	boolean	false	0	0	CallGem allows agent-directed ad-hoc calls to be placed when an agent is in one of the following states: logged into an inbound or outbound ACD campaign on wrap in an inbound or outbound campaign logged into the system campaign The FC parameter indicates in all cases that the call is an ad-hoc call and does not form part of the campaign (or its dialing stats).
SI	SessionIdentifier	string	false	1	120	The unique identifier for the session associated with the agent's call.
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
TN	TelephoneNumber	string	false	0	80	Either the TN or the SI parameter must be used to identify the called party. See Session Identifiers