| Layer | Agent |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | This message instructs the agent that the campaign is shutting down imminently and that the agent should finish their current call within a reasonable time frame. The agent is given a grace period of X seconds (x is configurable and defaults to 200) in which to finish their current call. After the timeout, the agent session will be terminated. |
| Example | CS\CNCustCare\AN2\TV180 |
| Explanation | CallGem informs agent 2 that the CustCare campaign is shutting down. |
| Notes | |
| Last Changed | Pre V9.2 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TV | TimeoutValue | int | true | 1 | 3600 | The number of seconds after which the campaign will be killed (if any calls are still in progress). The default is 200. |