DR - Data Return

Layer	Agent
Direction	From CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	This message returns requested line-of-business data for a call.
Example	DR\CNCustCare\SI1234\AN2\RS0\DTCONTACT_ID~Y~1234\|SURNAME~N~Doe\|FORENAME~N~John
Explanation	CallGem reports to Agent 2 that session the agent is connected to has an exact match in the database, and passes the line-of-business data to the agent.
Notes
Last Changed	10.0.0.62

Parameters

Code

Name

Type

Mandatory?

Min Val

Max Val

Description

AgentIdentifier

string

true

User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

CampaignName

string

true

User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

Data

struct

false

128000

If RS=0 indicating a successful match the DT parameter will contain additional data to assist in finding the required record. This parameter is application-dependent and will be reflected via the Campaign layer DL message. If using Softdial Campaign Manager the data parameter should be formatted as specified inXML Framing.

ResourceStatus

int

true

This parameter may have the following values:

0	Successful, Exact Match
1	No record Match
2	Multiple Matches
3	Query Failure
4	Query Timeout

TenantDescriptor

string

false

This parameter is alphanumeric and identifies to which tenant this message applies.