API Message Reference

AM - Agent Moving

Layer Agent
Direction To CallGem
Type of Service CG
Interface ID AG
Message Purpose This message requests CallGem to move an agent from one campaign to another.
Example AM\ANBob\CNSales\C2CustCare
Explanation Bob is being moved from the Sales campaign to the CustCare campaign.
Notes See Moving Agents
Last Changed Pre V9.2
Parameters
Code Name Type Mandatory? Min Val Max Val Description
AN AgentIdentifier string 1 80 User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
BM BlendMove boolean false 0 0 From 10.7.1228 - Whether the move is as a result of a blending operation
C2 CampaignTwo string true 1 80 Indicates the campaign to which the agent is to be to be moved.
CN CampaignName string 1 80 User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
KH KeepHome boolean false 0 0 From V10.6.418 - Move the agent but keep the agent's home campaign as the current home campaign for the agent. This parameter is mainly used for blending applications. Introduced in V10.6.418
TD TenantDescriptor string false 1 80 This parameter is alphanumeric and identifies to which tenant this message applies.
TK Token string false 1 80 Token parameter
TX TransactionIdentifier string false 1 87 When end users use the AM message the should not use the TX parameter.

 

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