| Layer | Agent |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | The agent or the agent application sends this message to initiate a call transfer. |
| Example | TR\CNTest\ANFred\A2Joe\BL |
| Explanation | Fred requests to do a blind call transfer to Joe. |
| Notes |
The Transfer Request [TR] message initiates a call transfer from the agent identified
by the AN parameter to the agent identified by the A2 parameter. The agent identified
by the AN parameter must be in a call. Calls can be transferred between agents on
the same campaign, or to any agent logged into the system campaign. If the agent is
on the system campaign and the transfer comes from an inbound or outbound ACD campaign,
for accounting purposes the system campaign agent is moved to the ACD campaign for
the duration of the call.
Types of Call Transfers For information on the different types of call transfers please read the sections on Blind Transfers, Screened Transfers and Three Party Conference. See Call Transfer and Conference |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| A2 | SecondAgent | string | false | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| AE | AgentExtensionIdentifier | string | false | 1 | 120 | Alternative method for specifying transferee agent. |
| AN | AgentIdentifier | string | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | |
| BL | BlindTransfer | boolean | false | 0 | 0 | Defaults to screened transfer. |
| C3 | Conference3 | boolean | false | 0 | 0 | 3 Party conference flag. Setting this parameter turns the transfer into a 3-party conference |
| C4 | ModifiedConference | boolean | false | 0 | 0 | Modified 3 Party conference flag. Setting this parameter turns the transfer into an agent conference followed by a 3-party conference |
| C5 | ModifiedConference2 | boolean | false | 0 | 0 | From V10.6.147 - Modified 3 Party conference flag. Setting this parameter turns the transfer into a 3-party conference with the respondent initially put on hold |
| CL | CallingLineIdentity | string | false | 1 | 80 | From V10.6.255 - The CLI to be presented when this number is dialed. Any value passed here must be a valid address terminating to your equipment. |
| CN | CampaignName | string | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | |
| DT | Data |
|
false | 1 | 128000 | Use this parameter to pass data to the agent application on connect to an agent. |
| EX | ExternalAddress | string | false | 1 | 80 | Used in place of the AE parameter to indicate that the transfer is to an external number and to specify the transferee agent extension. |
| GA | GroupAddress | string | false | 1 | 80 |
If specified, the queue (on the system campaign) to transfer the call to.
Must be a valid group address. This parameter is alphanumeric. |
| MD | MediaData | string | false | 1 | 128000 | From V10.7.324 - Data used to build up conversation history for a session |
| QI |
|
string | false | 1 | 80 |
|
| RI | RingTimeout | int | false | 12 | 600 |
Value range is from 12 to 600 seconds.
This parameter sets the Ring No Answer timeout for the transfer recipient. |
| SA | SpoofAgent | boolean | false | 0 | 0 | If specified, along with an agent extension, indicates that an agent is to be spoofed for the transfer |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TK | Token | string | false | 1 | 80 | Token parameter |