| Layer | Campaign |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | CA |
| Message Purpose | This message indicates that there are no numbers to dial for a specific agent. |
| Example | NN\TDDefaultCNCustCare\ANMary |
| Explanation | The CRM application is advising The SSMD engine that there are no numbers to be dialed for agent Mary on Campaign CustCare |
| Notes | This message is only sent for a Manual Outbound (SSMD) Campaign where numbers are requested for a specific agent. In some cases there may not be a number available to dial for the agent. The default behaviour is to alert and leave the agent in a waiting state without work. |
| Introduced | V10.6.724 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | true (see Description) | 1 | 80 | Either the CN parameter Or the AN parameter must be specified. User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| CN | CampaignName | string | 1 | 80 | ||
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TK | Token | string | false | 1 | 80 | Token parameter |