SO - Switch Logout

Layer	CTI
Direction	From CallGem
Type of Service	CG
Interface ID	CT
Message Purpose	This message tells the switch to release an agent station, because the agent has logged out.
Example	SO\TDdefault\CNCustCare\AN2\AE42
Explanation	CallGem is telling the switch to release agent with identifier number 2 at extension 42, on the CustCare campaign.
Notes

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AE	AgentExtensionIdentifier	string	true	1	120	Required by the telephony layer to give each agent extension a unique identifier.
AN	AgentIdentifier	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
CN	CampaignName	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
YA	AgentUniqueId	string	false	20	50	From V10.7.596 - The UUID reference for the agent. This can be used as an alternate form of reference for the agent in place of the AN parameter.