| Layer | CTI |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | CT |
| Message Purpose | In switch-determined routing this message will be sent from CallGem to the CTI layer when CallGem has released the agent from its available agent pool. |
| Example | UG\TDdefault\CNCustCare\AN2 |
| Explanation | CallGem is asking the telephony layer to disconnect the agent with identification number 2 on the CustCare campaign. |
| Notes | This message is mandatory when Switch-Determined Routing is in use, otherwise it must not be used. |
| Last Changed | Pre V9.2 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | false | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TX | TransactionIdentifier | string | false | 1 | 87 |
Only 80 characters used by integrators. 7 characters reserved for internal
use.
Used by subsequent messages from CallGem to identify the corresponding request. Must be unique across all requests. |
| YA | AgentUniqueId | string | false | 20 | 50 | From V10.7.596 - The UUID reference for the agent. This can be used as an alternate form of reference for the agent in place of the AN parameter. |