NU - Now Unavailable Granted

Layer	CTI
Direction	To CallGem
Type of Service	CG
Interface ID	CT
Message Purpose	In switch-determined routing this message will be sent from the CTI layer to CallGem, when the CTI layer has made the agent station unavailable.
Example	NU\CNCustCare\AN2
Explanation	The telephony layer is informing CallGem that the agent with identifier number 2 on the CustCare campaign has been made unavailable.
Notes	This message is mandatory when Switch-Determined Routing is in use, otherwise it must not be used.

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AN	AgentIdentifier	string	false	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
CN	CampaignName	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
TK	Token	string	false	1	80	Token parameter
YA	AgentUniqueId	string	false	20	50	From V10.7.596 - The UUID reference for the agent. This can be used as an alternate form of reference for the agent in place of the AN parameter.