| Layer | CTI |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | CT |
| Message Purpose | This message indicates that the telephony layer is attempting to route a live call to an agent. |
| Example | PR\TDTenantA\SI4556ABC |
| Explanation | The telephony layer is attempting to route a live call to the Tenant with descriptor TenantA |
| Notes |
The Pending Route [PR] message should be sent immediately a launched call is classified as live. This means
'Connect' has been signalled by the ISDN / SIP network. The Pending Route message is sent before AMD (where applicable). |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| SI | SessionIdentifier | string | true | 1 | 120 | Used to give each called party a unique key. |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TN | TelephoneNumber | string | false | 0 | 80 | Either the TN or the SI parameter must be used to identify the called party. Session Identifiers. |
| YS | SessionUUID | string | false | 20 | 50 | From V10.7.596 - Each media session has a universally unique identifier assigned on creation. The UUID can be used by telephony layer messaging as an alternative unique form of reference to the SI parameter. |