| Layer | CTI |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | CT |
| Message Purpose | This should be sent by the CTI layer to CallGem when a live call has been disconnected and the agent station has been released from the call. |
| Example | SD\CNCustCare\AE43 |
| Explanation | The telephony layer is advising CallGem that agent extension 43 for campaign 'CustCare' has been released. |
| Notes |
Depending on the switching architecture used and the type of station used this
could take as long as 500 milliseconds. Implementing support for the Station Disconnect [SD] message will ensure that CallGem will not attempt to transfer calls to an agent unless
the station is in an idle state.
The CT layer should send these messages if the station disconnect protocol has been enabled by specifying the SD parameter (not message) in the Trunks Open [TO] message. Support for this message is mandatory when using CTI Schema 2, as described in Resilience Measures |
| Last Changed | Pre V9.2 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AE | AgentExtensionIdentifier | string | true | 1 | 120 | Required by the telephony layer to give each agent extension a unique identifier. |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TK | Token | string | false | 1 | 80 | Token parameter |