NE - Notify Event

Layer

Management

Direction

From CallGem

Type of Service

Interface ID

Message Purpose

This message notifies a management application (e.g. Alert monitor) of an event in CallGem or another application

Example

NE\TX001\FATrunk Counter\SE1\MSIC=__singlecti;TD=;TO=90;TI=36;PO=90;PI=36\TS40101.400322.

Explanation

The management layer notified of the message contained in the MS parameter. The message originated from the Trunk Counter application.

The Trunk Count notifications are given by telephony layer, tenant and campaign.

To find the actual resources in use:

IC	= <the Telephony Layer ID>, usually __singlecti
TD	= <the Tenant ID>, if blank then total resources across all tenants are reported
The tokens for the values are as follows
TO	= <number of network-facing trunk lines available>
TI	= <number of network-facing trunk lines in use>
PO	= <maximum number of ringing calls the telephony layer/tenant/campaign can support>
PI	= <number of calls ringing (or in call progress analysis)>

Messages reported to CallGem should, where possible, be written in human readable form unless, as in the Trunk Counter example above this is not practical

Notes

The NE message is used by the Alert Monitor application and can be used by any 3rd party application that is registered to receive NE messages by sending the Enumerate Notifications [EN] message.

Last Changed

V9.2.0.40

Parameters

Code

Name

Type

Mandatory?

Min Val

Max Val

Description

Facility

string

true

Facility parameter

Message

string

true

255

Message body parameter

Severity

int

true

The Severity of the event:

1	Notification
2	Warning
3	Error
4	Fatal Error

TenantDescriptor

string

false

This parameter is alphanumeric and identifies to which tenant this message applies.

TimeStamp

double

true

This parameter follows the Windows OLE Automation date format. When sent in the CZ message it indicates the exact time that the event was processed by CallGem.