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API Message Reference

QZ - Queue Data

Layer Management
Direction From CallGem
Type of Service CG
Interface ID MA
Message Purpose This message is sent by CallGem every time a call completes its lifecycle within an Inbound queue.
Example QZ\TDdefault\CNService\GATier1\SI654321\Z041000.500000\Z10.000000\Z20.000000\Z30.000000\Z441000.516666\RS1
Explanation The call on the Service campaign with session ID 654321 expired from queue Tier1 without dequeue.
Notes This message reports Inbound activity only.

The calculation of the time that a call is in the queue depends on the RS parameter value:

RS ValueTime in Queue
0Z3 - Z0
1Z4 - Z0
2TS - Z0
Last Changed V10.6.151
Parameters
Code Name Type Mandatory? Min Val Max Val Description
CN CampaignName string false 1 80 User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
GA GroupAddress string false 1 80 If specified, the queue (on the system campaign) to transfer the call to. Must be a valid group address.
This parameter is alphanumeric.
RS ResourceStatus int false 0 4 Indicates the outcome of the dequeue attempt. Values can be:
0Dequeued to agent
1Expired without dequeue
2Abandoned by caller
SI SessionIdentifier string true 1 120 The session identifier associated with the message.
TD TenantDescriptor string false 1 80 This parameter is alphanumeric and identifies to which tenant this message applies.
TS TimeStamp double true 1 50 This parameter follows the Windows OLE Automation date format. When sent in the QZ message it indicates the exact time that the event was processed by CallGem.
Z0 TimeStamp0 double true 1 50 This is the timestamp of the call entering the queue. This parameter follows the Windows OLE Automation date format.
Z1 TimeStamp1 double true 1 50 This is the timestamp of the call being first offered to an agent. This parameter follows the Windows OLE Automation date format.
Z2 TimeStamp2 double true 1 50 This is the timestamp of the final offer to an agent. This parameter follows the Windows OLE Automation date format.
Z3 TimeStamp3 double true 1 50 This is the timestamp of the call being accepted by an agent. This parameter follows the Windows OLE Automation date format.
Z4 TimeStamp4 double true 1 50 This is the timestamp of the call expiring from the queue. This parameter follows the Windows OLE Automation date format.

 

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