| Layer | Management |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | MA |
| Message Purpose | This message is returned in response to an Enumerate telephony [ET] message. A TE message will be generated for each event which has been registered in the ET message. |
| Example | TE\TXEOSales1\CI\CNCustCare\SI00000123\TN01296381200\RI16\DO2 TE\TXEOSales1\LC\CNCustCare\TN01296381200\TI26\OD1.00TE\TXEOSales1\CD\CNCustCare\AN2\TI26\AE42 |
| Explanation | These three TE messages are returned in response to the Enumerate Telephony [ET] message example. |
| Notes |
A separate TE message will be returned for each of the telephony event parameters
(CI, LC, CT, CD or ND) included in an
Enumerate Telephony [ET] message.
See Enumerate Telephony [ET] message. |
| Last Changed | Pre V9.2 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AE | AgentExtensionIdentifier | string | false | 1 | 120 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| AN | AgentIdentifier | string | false | 1 | 80 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| AS | ApplicationSpecificData | string | false | 1 | 4000 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| CL | CallingLineIdentity | string | false | 1 | 80 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| CN | CampaignName | string | false | 1 | 80 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| DA | DropAbandoned | boolean | false | 0 | 0 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| DE | AbandonedCallDelay | int | false | 0 | 60 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| DN | DialedNumber | string | false | 0 | 80 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| DO | DetectionOption | int | false | 0 | 5 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| FC | FollowUpCall | boolean | false | 0 | 0 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| IR | RawCause | int | false | 0 | 999 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| OD | OffhookDelay | double | false | 0 | 9.99 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| PO | PortIdentifier | string | false | 1 | 80 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| QT | QueueTimeout | int | false | 30 | 600 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| RI | RingTimeout | int | false | 12 | 600 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| SI | SessionIdentifier | string | false | 1 | 120 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| TI | TrunkIdentifier | string | false | 1 | 80 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| TN | TelephoneNumber | string | false | 0 | 80 | This parameter is returned if it is included as a parameter of the telephony event registered in the Enumerate Telephony message which generated this TE message. |
| TS | TimeStamp | double | true | 1 | 50 | This parameter follows the Windows OLE Automation date format. It indicates the exact time that the event was processed by CallGem. |
| TX | TransactionIdentifier | string | false | 1 | 87 | Used by subsequent messages from CallGem to identify the corresponding requests. Must be unique across all requests. |