| Layer | Management |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | MA |
| Message Purpose | This message is sent by CallGem in response to an Enumerate Chat [QC] request. |
| Example | XD\TDdefault\TXABC123\YS...\SIinbound_123\CNinbound\QIFred\ANFred.1\TS40678.445786\Z040678.445478\Z140678.445525\Z20\Z30\Z40\Z50\RS1\DT... |
| Explanation | CallGem is informing the control application, in response to request ABC001, that A chat message has been sent from the |
| Notes | |
| Introduced | V10.7.697 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | false | 1 | 80 | The agent endpoint name associated with the chat session. |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| DT | Data | string | false | 1 | 128000 | The chat data that has given rise to this event. |
| QI | UserIdentifier | string | true | 1 | 80 | The user associated with the chat session |
| SI | SessionIdentifier | string | true | 1 | 120 | The session identifier associated with the message. |
| TD | TenantDescriptor | struct | true | 1 | 80 |
This parameter is alphanumeric and identifies to which tenant this message applies. |
| TS | TimeStamp | double | true | 1 | 50 | This parameter follows the Windows DATE format. This indicates the exact time that the event was processed by CallGem. |
| TX | TransactionIdentifier | string | true | 1 | 87 | Used by CallGem to identify to which request this message is responding. Must be unique across all requests. |
| YA | AgentUniqueId | string | false | 1 | 80 | The agent endpoint GUID associated with the chat session. |
| YC | CampaignUniqueId | string | false | 1 | 80 | Provides an internally generated unique session id for the campaign identified in the CN parameter. |
| YS | SessionUniqueId | string | false | 1 | 80 | Provides an internally generated unique session id for the call session identified in the SI parameter. |
| Z0 | TimeStamp0 | double | true | 1 | 50 | This parameter follows the Windows DATE format. Timestamp of the previous agent-to-customer message. |
| Z1 | TimeStamp1 | double | true | 1 | 50 | This parameter follows the Windows DATE format. Timestamp of the previous customer-to-agent message. |
| Z2 | TimeStamp2 | double | true | 1 | 50 | This parameter follows the Windows DATE format. Timestamp of the previous customer starts typing message. |
| Z3 | TimeStamp3 | double | true | 1 | 50 | This parameter follows the Windows DATE format. Timestamp of the previous customer stops typing message. |
| Z4 | TimeStamp4 | double | true | 1 | 50 | This parameter follows the Windows DATE format. Timestamp of the previous agent starts typing message. |
| Z5 | TimeStamp5 | double | true | 1 | 50 | This parameter follows the Windows DATE format. Timestamp of the previous agent stops typing message. |