| PR |
Priority |
int |
false |
0 |
2 |
The priority with which agent sessions that are a member of this turret are released.
If this parameter is not present the default is zero, otherwise:
| 0 | Release the agent at the end of talk/wrap, only if no predial is in progress. If predial
has begun, or if the agent is currently waiting to take another call, then depending
upon the likely impact on the algorithms, the agent may be asked to take another call
by CallGem in order to avoid the possibility of an abandoned call.
| | 1 | Release the agent if he is waiting, or as soon as he has finished talk/wrap, without
regard for the impact on the algorithms, and with the possibility of an abandoned
call occurring.
| | 2 | Release the agent immediately, terminating any live call that may be in progress. |
See description in
Agent Unavailable [AU] |