Guide for Supervisors
BBD provides a high-performance workforce and resource planning tool for outbound call centers, known as Oceanic®. It is a generic outbound tool that is relevant to all kinds of outbound dialing activities.
Features and benefits
In seconds, Oceanic® can:
- predict performance for any campaign
- forecast and schedule resource requirements for campaigns
- benchmark different dialing methods
- determine profit/ loss position on a campaign
Its main functions are
- selecting the right calling profile for a campaign
- forecasting performance
- providing a Work Scheduler for a campaign, no matter what dialer is in use, and
- selecting the outbound method that is right for the user
Whether you are
- an alumni association doing fundraising
- any company doing customer care
- a credit card company making collections
- a freight company confirming delivery
- a publisher seeking subscription renewal
- a service bureau making appointments
- a market researcher doing form completion
- a political party raising funds
- a rock group selling concert tickets
- or even a lost animal bureau locating missing pets,
you will find that Oceanic® can help you to plan your activities and meet your objectives.
For download, installation and licensing instructions, see the separate Oceanic® help site.
Note that the Oceanic® help site requires the same username and password as you used to access this (SCC) site.