Killing a Campaign

From V10.6.847 - the legacy Softdial Campaign Manager™ Windows client is no longer available, via install or download.

Killing a campaign should only be done in extreme circumstances.

Killing a campaign terminates the selected campaign with immediate effect. All agents are logged out, regardless of whether they are in a call or not, and the campaign is closed.

A campaign can be killed if it is in any state except for stopped.

To kill a campaign:

select the campaign
click

A popup similar to the following will appear (Fig. 1):

Fig. 1 - Kill Campaign Confirmation

If you sure you want to kill the campaign, press Yes. To cancel the killing, press No.

Once a campaign has successfully been killed, the state becomes stopped.

For further information, please see Agent Removal and Emergency Shutdown and the Kill Campaign [KC] message.