Softdial Campaign Manager™

Suspending a Campaign

From V10.6.847 - the legacy Softdial Campaign Manager™ Windows client is no longer available, via install or download.

The suspension of a campaign is generally performed when a campaign is being halted for a short while, e.g. to take a refreshment break, and the agents are still logged in.

A campaign can only be suspended if it is in a running state.

To suspend a campaign:

1. Select the campaign, and
2. Click

Suspension will only occur once the last agent has completed their call, so a campaign may not be able to suspend straight away. In this case, give the campaign time to suspend.

Once a campaign has successfully stopped, the state becomes suspended.

After the Suspend button has been pressed, the campaign cannot be resumed until all agents have been made unavailable and the campaign enters the suspended state.

This may be a problem if the average agent talk time is longer than the break time since an agent may still be talking when the campaign needs to be resumed. In this case each agent should individually go unavailable using the Agent Unavailable [AU] message with a Priority (PR) parameter set to 0.