Multiple Campaign Issues

There really is no practical limit, but if you plan to run more than twenty campaigns simultaneously, please contact your local Sytel representative for advice on what processor type you mandate. See also Configuration Issues.

Softdial CallGem™ has been designed to cope with agent numbers in four figures. Nevertheless, if you are planning on more than 500 agents for any one installation, please contact your local Sytel representative for advice on your minimum platform specification.

Descriptions given to agents using the Agent Description (AD) parameter in the Agent Login [AL] message must be unique within Softdial CallGem™, otherwise an error message will be issued. When operating in multiple tenant mode, descriptions must be unique within tenant.

The Agent identifier (AN) parameter is unique across all open campaigns. An attempt to log on an additional agent with the same number as one already logged on will be rejected with an error message. When operating in multiple tenant mode, identifications must be unique within tenant.