Multiple Switches
The Identify CTI [IC] Parameter
By using the Identify CTI [IC] parameter in:
- Trunks Open [TO] message
- Open Campaign [OC] message
each switch can be given its own unique identifier.
If Unspecified
If the Identify CTI [IC] parameter is not specified, Softdial CallGem™ will assume the default value of IC__singlecti. Subsequent messages with an unspecified Identify CTI [IC] parameter will then be assumed to refer to the same switch, giving the possibility of one unnamed and several named switches.
Recommendation
We recommend implementing the Identify CTI [IC] parameter whether using one switch or several.
Switch Queries
Third party control applications can request a list of switches currently connected to Softdial CallGem™ by using the Enumerate Switches [ES] message. See Resource Enumeration API for more information.
Each campaign, and therefore each agent, is currently associated with one particular switch. Support for the stretching of campaigns across multiple switches will be implemented in a future release of Softdial CallGem™.