Multiple Switches

By using the Identify CTI [IC] parameter in:

• Trunks Open [TO] message
• Open Campaign [OC] message

each switch can be given its own unique identifier.

If Unspecified

If the Identify CTI [IC] parameter is not specified, Softdial CallGem™ will assume the default value of IC__singlecti. Subsequent messages with an unspecified Identify CTI [IC] parameter will then be assumed to refer to the same switch, giving the possibility of one unnamed and several named switches.

Recommendation

We recommend implementing the Identify CTI [IC] parameter whether using one switch or several.

Third party control applications can request a list of switches currently connected to Softdial CallGem™ by using the Enumerate Switches [ES] message. See Resource Enumeration API for more information.