Customizing the Home Page
From V10.7.1445 - it is possible for partners to add buttons to the Home Page (e.g. Fig. 1) that will open 3rd party web apps/ pages within the Softdial Contact Center™ (SCC) user interface.
Fig. 1 - Custom button example
Any such buttons will be available on all tenants for all users with at least Supervisor permissions.
The SCC title bar will also be displayed to allow access to the main menu (top right).
Configuration
For custom buttons to appear, it is only required to add configurations for them, as follows:
- Open the file <SCCWebServer>\www\softdial\ExternalApps.json in any text editor
- For each required button, within the externalApps array, add a button configuration, The following example produces the custom button shown in Fig. 1:
externalApps: [
{
"title": "Google",
"url": "www.google.com",
"icon": "x-fa fa-google"
}
]where
- title - the text displayed on the button. Also displayed in title bar for the 3rd party web app/ page.
- url - the URL of the 3rd party web app/ page. This URL can be
- absolute ("www.google.com") or
- relative to SCC IIS, if you host the web system in the same IIS ("..\namespace"). Note that the root folder for the SCC IIS is Softdial\Webserver\www
- icon: the icon displayed on the button. Typically x-fa fa-<icon-name>. A list of valid icon names can be found at FontAwesome (click on the icon and the name will be shown).
It is recommended to clear the cache of the client browser (CTRL+F5) before running the Home Page with any new buttons.