Chat Event
Available within Softdial Reporter™ 5 for Static Reports only, each record contains details for an event during a chat session.
Data items for the Chat Event category are listed below.
Expand the following groupings to view the data items:
Campaign
| Item Label | Description | Type |
|---|---|---|
| Campaign | The campaign with which this session is associated. | string |
Chat Data
| Item Label | Description | Type |
|---|---|---|
| Chat Data | The chat data. | string |
Chat Event Type
| Item Label | Description | Type |
|---|---|---|
| Chat Event Type | The Chat Event Type. | string |
Endpoint
| Item Label | Description | Type |
|---|---|---|
| Endpoint | The endpoint name. | string |
Previous Event
Agent
| Item Label | Description | Type |
|---|---|---|
| Prev Agent Starts Typing | Time of the Previous Agent Starts Typing event. | string |
| Prev Agent Stops Typing | Time of the Previous Agent Stops Typing event. | string |
| Prev Agent To Customer Msg | Time of the Previous Agent To Customer message. | string |
Customer
| Item Label | Description | Type |
|---|---|---|
| Prev Cust Starts Typing | Time of the Previous Customer Starts Typing event. | string |
| Prev Customer Stops Typing | Time of the Previous Customer Stops Typing event. | string |
| Prev Customer To Agent Msg | Time of the Previous Customer To Agent message. | string |
Project
| Item Label | Description | Type |
|---|---|---|
| Project Name | From V10.7.1417 - The name of the project. | string |
Queue
| Item Label | Description | Type |
|---|---|---|
| Queue | For inbound sessions, the queue to which this session belongs. | string |
Timestamp
| Item Label | Description | Type |
|---|---|---|
| Timestamp | The timestamp for this session details event (in ISO 8601 format). | date |
User
| Item Label | Description | Type |
|---|---|---|
| User | The user ID. (The QI parameter from the IZ message.) | string |