Break Reasons
The Break Reasons tab shows the list of break reasons configured for the current tenant. These can be useful for reporting on exactly how agents spend their time.
Editing Break Reasons
When New or Edit are clicked, the break reason properties dialogue is shown (Fig. 2)
Fig. 2 - Editing Break Reasons
| Setting | Description |
|---|---|
| ID | Integer. Must be unique for the tenant |
| Title | Description of break. For use in reporting |