Used to play a Text To Speech (TTS) Message and capture digits entered by the caller using their touch tone telephone key pad.
1. | Speech Text | (Mandatory) | Text to be converted into an audio message . This may be a combination of plain text and field data (as shown in Fig. 1). |
2. | Digits Low | (Optional) | The minimum number of digits allowed |
3. | Digits High | (Optional) | The maximum number of digits allowed |
4. | Valid Digits | (Optional) | The valid digits. e.g: if the menu contains only 5 options, valid digits may specify that only the values 1,2,3,4 or 5 will be accepted. Entering any digits other than these will return a Fail outcome |
5. | Terminating Digit | (Optional) | The terminating digit. This will allow Softdial CallGem™ to stop capturing digits after the terminating digit is entered |
6. | Capture Timeout | (Optional) | The number of seconds to wait for the user's input |
By default there are 5 outcomes (Fig. 3):
1. | Success |
2. | Timeout |
3. | Aborted |
4. | Call Ended |
5. | Fail |
Fig. 3 - Play TTS and Capture - Outcomes
With this component, you can also create your own outcome fields. For an example, see Play Recording and Capture.