Conference from Preconference
Used to transfer a call to another agent or queue. When supervised conference is established (Outcome of Preconference) 2 agents are talking and the 3rd party is on hold.
Inputs
Either Second Agent, Extension or Huntgroup Address should be specified.
| 1. | Second Agent | (Optional) | The destination agent ID |
| 2. | Extension | (Optional) | The destination extension |
| 3. | Huntgroup Address | (Optional) | The destination queue address |
| 4. | Ring Timeout | (Optional) | The number of seconds after which the call will return an Outcome of No Transfer if not successful. Defaults to 15 secs if not specified |
| 5. | External Address | (Optional) | The number of the 3rd Party |
Fig. 1 - Supervised Conference - Inputs
Outputs
None
Outcomes
| 1. | Drop | The call was dropped before the transfer was completed or there was a telephony error |
| 2. | No Transfer | The call was not transferred |
| 3. | Preconference | 2 agents are talking, 3rd party is on hold |
Fig. 2 - Supervised Conference - Outcomes