Toggle Mute
Used to request that a call to be either
- muted (so that the agent cannot be heard by the customer), or
-
unmuted
Inputs
| 1. | On/ Off | (Mandatory) | On - mutes the call Off - unmutes the call |
Fig. 1 - Toggle Mute - Inputs
Outputs
None
Outcomes
| 1. | Next | Call mute/ unmute succeeded |
| 2. | Fail | Call mute/ unmute failed |
Fig. 2 - Toggle Mute - Outcomes