Pull Transfer
Used to pull the call to this agent from the other party on a supervised transfer.
Inputs
| 1. | Session ID | (Optional) | From V10.5.379 / V10.6.231 - this parameter was added to replace auto generation of a Session ID parameter. If this value is
Prior to these versions there were no Inputs to this step. |
Fig. 1 - Pull Transfer - Inputs
Outputs
| 1. | Session ID | From V10.5.379 / V10.6.231 - prior to these versions there were no Outputs to this step. See also Inputs, above |
Fig. 2 - Pull Transfer - Outputs
Outcomes
| 1. | Drop | The call was dropped before the transfer was completed or there was a telephony error |
| 2. | Success | The 3rd Party was successfully transferred |
| 3. | No Pull | The Pull Transfer was not successful - the call is not connected to this agent |
Fig. 3 - Pull Transfer - Outcomes