Record Lookup
Used to look up a customer record within the campaign table by any field. On successfully matching exactly 1 record, the data will be associated with this call session.
Inputs
| 1. | Field 1 Name | (Mandatory) | The field name in the campaign table |
| 2. | Field 1 Value | (Mandatory) | The value to look for |
| 3. | Lookup Timeout | (Optional) | The number of seconds to run the query for before timing out. Defaults to 5 seconds |
| 4. | Field 1 Numeric | (Mandatory) | Whether this field is a numeric field. Valid values are Yes, No. |
Fig. 1 - Record Lookup - Inputs
Outputs
| 1. | Output Data | This returns an XML representation of the record defined by the Input parameters |
Fig. 2 - Record Lookup - Outputs
Outcomes
| 1. | Next | The Lookup was successful |
| 2. | Fail | An error was returned from Softdial CallGem™ |
Fig. 3 - Record Lookup - Outcomes