AC - Agent Connect

Layer	Agent
Direction	From CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	The CTI layer has advised that a connect has been established and CallGem is asking the agent application to 'screen pop' details for the specified agent.
Example	AC\TDTenant1\CNCustCare\AN2\YA{...}\TN01992783287\ASEx100\YS{...}
Explanation	CallGem is asking that the telephone number 01992783287 be connected to the agent with the identifier 2, on the CustCare campaign.
Notes	This message is sent to the agent layer both at the time of offering (when the agent phone starts to ring) and at the time of connection. see Line Connected [LC]. The application specific data of "Ex100" is information, particular to this telephone number, that was tagged to it in the Make Call [MC] message. When this happens, CallGem will always tag it again to the number in this message. Unless the call is a preview one, this message is also a signal to the host to immediately 'screen pop' the agent's screen with details of the called party.

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AG	AgentAlternativeIdentifier	string	false	1	80	Can be sent for any agent, including in those in preview mode. Value usually the same as AN.
AN	AgentIdentifier	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
AR	AbandonRetry	boolean	false	0	0	This parameter indicates this number was abandoned by CallGem in an earlier call.
AS	ApplicationSpecificData	string	false	1	4000	Application Specific parameter
BA	RingBackAgent	string	false	1	80	The agent identifier of the agent that will be talking to the customer.
BL	Blind	boolean	false	0	0	The BL parameter indicates that the transfer is blind rather than screened.
BT	RingBackTimer	string	false	1	50	This parameter follows the OLEDateTime format.
C3	Conference3	boolean	false	0	0	Set to connect to 3 party conference.
C4	ModifiedConference	boolean	false	0	0	From V10.7.74 - Modified 3 Party conference flag. Setting this parameter turns the transfer into an agent conference followed by a 3-party conference
C5	ModifiedConference2	boolean	false	0	0	From V10.7.74 - Modified 3 Party conference flag. Setting this parameter turns the transfer into a 3-party conference with the respondent initially put on hold
CB	Callback	boolean	false	0	0	From V10.6.164 - Indicates that the call is a callback
CN	CampaignName	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
DN	DialedNumber	string	false	0	80	DNIS information for the inbound call. This information will be as presented by the network.
DT	Data	struct	false	1	128000	Use this parameter to pass data to the agent application on connect to an agent. Use only if specified in the Make Call [MC] message.
FC	FollowUpCall	boolean	false	0	0	CallGem allows agent-directed ad-hoc calls to be placed when an agent is in one of the following states: logged into an inbound or outbound ACD campaign on wrap in an inbound or outbound campaign logged into the system campaign The FC parameter indicates in all cases that the call is an ad-hoc call and does not form part of the campaign (or its dialing stats).
GA	GroupAddress	string	false	1	80	From 10.7.1401 - Group address parameter
GN	GroupRing	boolean	false	0	0	From V10.6.670 &10.7.369 - Indicates that the call is a ring group call.
IB	Inbound	boolean	false	0	0	The IB parameter indicates that the call is inbound.
IO	InboundOffering	boolean	false	0	0	The IO parameter indicates that either an inbound or a transfer/conference call is offering (it has not been answered yet by an on-hook agent).
MA	Machine	boolean	false	0	0	Optional parameter, used to indicate that the connected call is an answer machine (according to the AMD). Answer machines should only be passed through as connects if the call is launched with Detection Option 4.
MD	MediaData	string	false	1	128000	From 10.7.324 - Used to build up conversation history for a session
SI	SessionIdentifier	string	false	1	120	Either the TN or the SI parameter must be used to identify the called party. See Session Identifiers. Used to give each called party a unique key. If omitted, CallGem assumes this parameter to be the same as the TN parameter. See Session Identifiers.
TC	TransactionComplete	boolean	false	0	0	The current call is a dialer ACD call and requires a TC to complete the call.
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
TN	TelephoneNumber	string	false	0	80	Either the TN or the SI parameter must be used to identify the called party. See Session Identifiers.
TR	Transfer	boolean	false	0	0	The TR parameter indicates that the call is a transfer or a conference.
VA	VirtualAgent	boolean	false	0	0	This parameter indicates that the agent is a virtual agent.
YA	AgentUniqueId	string	false	1	80	Provides an internally generated unique session id for the agent identified in the AN parameter.
YO	DisplayName	string	false	1	1024	From V10.7.657 - The name and other pertinent information related to the customer to be displayed on the agent desktop.
YS	SessionUniqueId	string	false	1	80	Provides an internally generated unique session id for the call session identified in the SI parameter.