| Layer | CTI |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | CT |
| Message Purpose | This message tells CallGem that a connect has been established by the switch on a specific trunk. |
| Example | LC\CNCustCare\TN01992783287\TI26\OD1.00 |
| Explanation | The telephony layer is telling CallGem that a connection has been established for the telephone number 01992783287 on trunk 26, for the CustCare campaign. |
| Notes |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | true | 1 | 80 | This parameter is mandatory if the campaign is using Switch-Determined Routing. Otherwise it must not be used. |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| DN | DialedNumber | string | true | 0 | 80 | Mandatory when using inbound. This parameter is used to present DNIS or DDI information to CallGem so that it can route the call to the right campaign. |
| GI | GatewayIdentifier | string | false | 1 | 80 |
The Gateway Identifier parameter allows CallGem to do preference routing when
ther telephony interface is a media gateway controller rather than a simple media
gateway.
The MGC should advise CallGem which physical gateay the call and agent sessions are routed through by assigning each a symbolic name and passing this name as a paremeter to the LC, IC and LS messages. |
| MA | Machine | boolean | false | 0 | 0 | Optional parameter, used to indicate that the connected call is an answer machine (according to the AMD). Answer machines should only be passed through as connects if the call is launched with Detection Option 4. |
| MS | Message | string | true | 0 | 255 | In an STG configuration, this parameter provides the connection details for the call e.g the serial number of the Aculab card, port number and call handle used. |
| OD | OffhookDelay | double | false | 0 | 9.99 |
Informs CallGem of any time passed between connection and CallGem receiving
this Line Connected [LC] message, e.g. when answering machine detection is used.
Value range is between 0 and 9.99 secs. Default value of 0 is assumed if parameter is not present. See also the Abandoned Call Delay (DE) parameter in the Overdial Tuning [OT] message. |
| PO | PortIdentifier | string | false | 1 | 80 | Pass if the telephony layer is supporting the Port Free [PF] message. |
| SI | SessionIdentifier | string | false | 1 | 120 | Either the TN or the SI parameter must be used to identify the called party.
Used to give each called party a unique key. If omitted, CallGem assumes this parameter to be the same as the TN parameter. Session Identifiers. |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TK | Token | string | false | 1 | 80 | Token parameter |
| TN | TelephoneNumber | string | false | 0 | 80 | Either the TN or the SI parameter must be used to identify the called party. Session Identifiers. |
| YS | SessionUUID | string | false | 20 | 50 | From V10.7.596 - Each media session has a universally unique identifier assigned on creation. The UUID can be used by telephony layer messaging as an alternative unique form of reference to the SI parameter. |