| Layer | Agent |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | This message is sent to the Agent application when an agent has been made available. It may be sent in response to the Agent Available [AA] message or if the agent is being moved from one campaign to another. |
| Example | NA\CNCustCare\AN46 |
| Explanation | When an agent has become available, either as a result of the agent application sending the Agent Available [AA] message or as a result of third-party intervention, CallGem sends the Now Available [NA] message to the agent application to notify it that the agent is now available to take calls. |
| Notes | |
| Last Changed | Pre V9.2 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| TD | TenantDescriptor | string | true | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |