| Layer | Agent |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | This message requests CallGem to make the agent with the specified 'AN' parameter available to handle calls or media sessions. |
| Example | AA\TDdefault\AN2 |
| Explanation | The agent with identification number 2 will be put into the predictive pool, and is then available immediately to take calls. |
| Notes |
This message is required after an
Agent Login [AL] message to put an agent into a ready state to take calls.
Note that if the agent application sends an Agent Unavailable [AU] message, and then decides it wants to countermand that message, it must wait until it has received an Agent Free [AF] message from CallGem first. If it doesn't do this, then any Agent Available [AA] message sent for the agent before he has been set free will be treated as an error. See Agent Work Flow |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | |
| CN | CampaignName | string | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | |
| GP | GoPreview | boolean | false | 0 | 0 | If this parameter is not present, the agent will be put into the predictive pool. |
| QI | UserIdentifier | string | false | 1 | 80 | From V10.7.28 - Identifies this endpoint login as part of a User session. If the User ID is specified, CallGem will treat this as a request to make all endpoint sessions that belong to the user available. User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| SK | Skillset | string | false | 1 | 4000 | The set of skills being assigned to the agent for outbound predictive dialing pusposes. These take the form of a comma separated list of identifiers. |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TK | Token | string | false | 1 | 80 | Token parameter |