| Layer | Agent |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | This message is sent to the Agent application when an agent has been logged out. This message may be sent in response to the Log Out [LO] message, closure of a campaign, or if the agent is being moved from one campaign to another. |
| Example | NO\TDTenant1\CNCustCare\AN46\YA{...} |
| Explanation | When an agent has been logged out, either as a result of the Log Out [LO] message or as a result of third-party intervention, CallGem sends the Now Logged Out [NO] message to the agent application to notify it that the agent is now logged out. |
| Notes |
The YA parameter was added from V10.5. |
| Last Changed | V10.5.42 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| YA | AgentUniqueId | string | false | 1 | 80 | Provides an internally generated unique session id for the agent identified in the AN parameter. |