| Layer | Agent |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | This message is only used in 'preview (open progressive)' mode (OC with DM4). It is used to indicate that the agent is ready for the number to be dialed, or that the agent does not want to dial the number. |
| Example | BD\TDdefault\CNCustCare\AN2 |
| Explanation | CallGem recognises that the agent is ready to dial and it starts dialing the number. |
| Notes | This message cancels the Preview Timer set by the P1 parameter in the Overdial Tuning [OT] and Make Call [MC] messages. |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | |
| AO | AgentOutcome | int | false | 0 | 9999 | If the DD parameter is specified, the AO parameter can be used to provide non-live classification information. In order to use this, some additional setup work is required to set up a range of non-live switch and agent dispositions to cover the various types of failures one might record in this scenario. |
| CN | CampaignName | string | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | |
| DD | DontDial | boolean | false | 0 | 0 |
Don't dial parameter. No value required.
If specified, it means that the agent does not want to dial the number. If it is not specified, then the message signals that the agent is ready to have the call dialed. |
| QI | Turret |
string | false | 1 | 80 |
|
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TK | Token | string | false | 1 | 80 | Token parameter |
|
|
UpdateRecord | boolean | false | 0 | 0 |
From V10.6.200 - No value required.
If specified, it means that the agent wishes to update the record even though the
Previewed record will not be dialled
. From V10.7.346 - parameter code has changed from UR to UE |