| Layer | Agent |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | This message signals to CallGem that an agent either accepts or rejects a transfer or conference request. |
| Example | TA\CNCustCare\AN2\RS1 |
| Explanation | The call transfer to agent with identifier 2 on the CustCare campaign has been accepted. |
| Notes | Related Links:
Transfer Acknowledge [TA] - CallGem to Agent Transfer Acknowledge [TA] - Telephony to CallGem |
| Last Changed | Pre V9.2 |
| Parameters | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description | ||||
| AN | AgentIdentifier | string | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | |||||
| CN | CampaignName | string | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | |||||
| RS | ResourceStatus | int | true | 0 | 5 |
The parameter may have the value 0 or 1 in this context.
|
||||
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. | ||||
| TK | Token | string | false | 1 | 80 | Token parameter | ||||