API Message Reference

TA - Transfer Acknowledge

Layer	CTI
Direction	To CallGem
Type of Service	CG
Interface ID	CT
Message Purpose	When this message is sent from the telephony layer to CallGem, it acknowledges a request for transfer and gives information about the state of the transfer to the originator.
Example	TA\CNCustCare\AN24\A2Fred\SI9962\RS0
Explanation	The transfer of the call with the session identidier of 9962, from agent with identifier 24 to the second agent (Fred) on the CustCare campaign has been successful.
Notes	Related Links: Transfer Acknowledge [TA] - CallGem to Agent Transfer Acknowledge [TA] - Agent to CallGem

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
A2	SecondAgent	string	false	1	80	The agent from whom the message was sent.
AN	AgentIdentifier	string	false	1	80	User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
CN	CampaignName	string	true	1	80	User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
RS	ResourceStatus	int	true	0	4	The parameter may have the value 0, 1, 2, 3 or 4. 0 Transfer connected. 1 Transfer disconnected: eg transferrer / transferee hangs up. 2 The telephony layer did not establish an inquiry call to the transferee and that CallGem will not send a message to disconnect the transferee call. 3 Transfer request was successful 4 Conferencing
SI	SessionIdentifier	string	true	1	120	This is typically a unique key from the database, i.e. customer account number. Either the TN or the SI parameter must be used to identify the called party
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
TK	Token	string	false	1	80	Token parameter
TN	TelephoneNumber	string	false	0	80	Either the TN or the SI parameter must be used to identify the called party
YA	AgentUniqueId	string	false	20	50	From V10.7.596 - The UUID reference for the agent. This can be used as an alternate form of reference for the agent in place of the AN parameter.
YL	TransfereeAgentUniqueId	string	true	20	50	From V10.7.596 - The UUID reference for the transferee agent. This can be used as an alternate form of reference for the agent in place of the A2 parameter.
YS	SessionUUID	string	false	20	50	From V10.7.596 - Each media session has a universally unique identifier assigned on creation. The UUID can be used by telephony layer messaging as an alternative unique form of reference to the SI parameter.