| Layer | Management |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | MA |
| Message Purpose | This message is sent by the control application to CallGem to set tenant parameters |
| Example | P1\TDtenant1\NT100\NA40 |
| Explanation | The control application is setting the tenant paremeters such that tenant 1 is limited to using a maximum of 100 trunks and 40 agents. |
| Notes |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| CL | CallingLineIdentity | string | false | 1 | 80 | The CLI to be presented when this number is dialed. Any value passed here must be a valid address terminating to your equipment. |
| CR | CallRecording | boolean | false | 0 | 0 | This parameter enables blanket recording for the tenant. |
| DP | DialingPorts | int | false | 0 | 999999 | The number of lines upon which dials can be in progress simultaneously. If this parameter is not specified the number of dialing ports is assumed to be equivalent to the number of trunks. |
| LF | DefaultLFO | string | false | 1 | 80 | Formerly DF, prior to V10.7.846 - The default address that calls should overflow to if no queue specific overflow address is specified. |
| LL | Locale | int | false | 0 | 999 | The locale code for the tenant. The locale code determines which country's legislative program governs dialing limits. |
| NA | NumberAgents | int | false | 1 | 32768 | Number of Agents parameter |
| NM | NoMoveOnCallback | boolean | false | 0 | 0 | From V10.7.846 - If present, prevents agents being moved between campaigns for callbacks. |
| NT | NumberOfTrunks | int | true | 0 | 999999 | Sets the number of network-facing trunk lines available to CallGem |
| PM | PlayMessage | string | false | 1 | 80 |
This parameter is alphanumeric and may contain parameter data which is a symbolic
name relating to the sound fragment. The symbolic name is validated against what
is in The parameter data may be omitted. In the case where the data is omitted the sound
played will be the default 'call completion' sound referenced in |
| RI | RingTimeout | int | false | 12 | 600 |
Value range is from 15 to 22 seconds.
This parameter determines the default RNA timeout for the tenant for predictive voice. See Ring Timeout Management for detailed comments. |
| TD | TenantDescriptor | string | true | 1 | 80 |
Mandatory when operating in
Multi-Tenancy. Otherwise it must not be used.
This parameter is alphanumeric and identifies to which tenant this message applies. Typically contains a company name. |
| TK | Token | string | false | 1 | 80 | Token parameter |
| TV | TimeoutValue | int | false | 1 | 3600 | The number of seconds that CallGem will wait before forcing closure of a campaign on this tenant. |
| TZ | TimeZone | string | false | 1 | 80 | From V10.7.846 - This parameter may be in numeric and/or alpha form and will be used to report results by time zones. |
| ZT | DSTEnabled | boolean | false | 0 | 0 | From V10.7.846 - If present, indicates that DST rules apply for the tenant's time zone. |