Campaign Properties XML

• 0 - Predictive (DM 0)
• 1 - Progressive (DM 3)
• 2 - Preview (DM 4)
• 3 - Inbound (DM 5)
• 6 - Agentless (DM 6)

Attributes of RetryParams element contain overall retry strategy as follows:

• MaxRetries = Maximum number of retries overall
• MaxRetriesNotPresent = Maximum number of retries of calls classified as respondent not present.
• MaxTimeOfDay = Latest time of day to schedule retry, in LOCAL time for server. Floating point fraction of a day.
• MinTimeOfDay = Earlierst time of day to schedule retry, in LOCAL time for server. Floating point fraction of a day.
• MultipleNumberStrategy is an enumeration:
  • 0 - dial only 1 number
  • 1 - exhaust each number before moving on to next
  • 2 - dial each number a maximum of X times
  • 3 - Round Robin - take each number in turn
  • 4 - Immediate retry until 'present' outcome found
  • 5 - One shot at each number

Each fail type outcome has rules that govern selection of next retry time. The attributes of each RetryDetail element contain these rules:

• Offset = the time offset to place the next call. Floating point fraction of a day.
• MaxAttempts = The maximum number of retry attempts for this failure outcome.
• NotPresent = Whether or not failure is considered 'respondent not present'. Boolean
• BadNumber = Whether or not the Outcome represents a bad number

Filter attributes are:

• Name - A symbolic name that makes sense to the User (lt1000 = less than 1000)
• Apply - whether or not to apply the filter.
• FreeForm - If false, structured as per the condition list.
• FreeFormText - if FreeForm is true this should contain the SQL predicates that follow the WHERE clause in a SELECT statement.

• Column - The database column
• Comparison - The comparison operator. Note that things like <= are escaped in the XML document as above.
• Value - the comparator value.

• 0 - Use native signalling (ISDN or SIP)
• 1 - Use native signalling and SIT/ tone detection
• 2 - Use native, SIT/ tone detection and AMD
• 3 - As (3) but in the case of machine leave a message.
• 4 - As (3), but connect all calls. This is used where an IVR script leaves a custom message on an answer machine. -->

• 0 - Classify and drop
• 1 - Play a message to connected calls
• 2 - Leave open (third-party telephony and IVR only)

• 0 - Leave campaign running
• 1 - Stop Campaign
• 2 - Chain agents onto another campaign
• 3 - Accelerate retries and then stop

• 0 - Feed record in in proportion to list remaining size
• 1 - Apportion accoring to fixed ratio

Whether Outbound Skills Based Routing is enabled and if so, how the skills skill data is obtained:

• 0 - No Outbound Skills Based Routing
• 1 - Skill derived from Queue address
• 2 - Skill Queue address derived from DB Column

From V10.7 - The content of this element is used to specify a customer name from the database record, with row names defined in brackets and all other text copied directly (for instance,

{Title} {Forename} {Surname}, {Quals}

might return "Mr John Smith, PhD" assuming all the rows exist in the database). This is passed to the endpoint as the Display Name (YO) parameter of an Agent Connect [AC] message, and is then transferred to the Agent Desktop client as the CustomerName field in UpdateEndpoint messages