Reporting Data
Users
Available within Softdial Reporter™ 5 for both Static and Real Time reports, each record contains values aggregated over a 5 minute period for key user metrics.
Data items for the Users category are listed below.
Each data item has both a long and a short Item Label (as listed below), used within the widgets as column headers and data labels. For unlocked widgets, which label to use can be specified in the widget settings dialogue via the Display Tab.
Expand the following groupings to view the data items:
Chat Sessions
| Item Label - Long |
Item Label - Short |
Description |
Type |
| No. Chat Sess - Avg
|
Chts ~
|
The average number of chat sessions for the user. |
float
|
| No. Chat Sess - Cur
|
Chts #
|
The number of chat sessions for the user. |
int
|
Endpoint Sessions
| Item Label - Long |
Item Label - Short |
Description |
Type |
| No. Endpoint Sess - Avg
|
Endp ~
|
The average number of endpoints for the user. |
float
|
| No. Endpoint Sess - Cur
|
Endp #
|
The number of endpoints for the user. |
int
|
Media Sessions
| Item Label - Long |
Item Label - Short |
Description |
Type |
| No. Media Sess - Avg
|
Meds ~
|
The average number of media sessions for the user. |
float
|
| No. Media Sess - Cur
|
Meds #
|
The number of media sessions for the user. |
int
|
Timestamp
| Item Label - Long |
Item Label - Short |
Description |
Type |
| Timestamp
|
Timestamp
|
The timestamp for this endpoint event (in ISO 8601 format). (The TS parameter from the AZ message.) |
date
|
User
| Item Label - Long |
Item Label - Short |
Description |
Type |
| User
|
User
|
The id of the user. |
string
|
| User Status
|
Status
|
The current status of the user. |
string
|