Dialing Cycle Outcomes
The Dialing Cycle Outcomes tab shows all configured dialing cycle outcomes (Fig. 1). These are only configurable at landlord level.
Fig. 1 - Dialing Cycle Outcomes
Dialing Cycle Outcomes (a.k.a. switch outcomes, cause codes or network outcomes) are normally generated by the telephony layer based on call outcome, cause code or call progress information returned from the network. They are returned to the campaign layer via the Number Back [NB] message Reason (RE) parameter (which is derived from the Call Failed [CF] Cause (CA) parameter sent from the switch). In Softdial Campaign Manager™, they are stored in the Switch_Result column of the campaign table. For more details, see Dialing Cycle Outcomes.
When New or Edit are clicked, the dialing cycle outcome properties window is shown (Fig. 2):
Fig. 2 - Editing a Dialing Cycle Outcome
The following properties are available:
| Setting | Display column in Fig. 1 | Description |
|---|---|---|
| Name | Name | A unique name. Used in Reporting, and to populate the list of Dialer Outcomes when editing Agent Outcomes at landlord or tenant level. Integrators may edit names for any default entries. There is no restriction on length. See Dialing Cycle Outcomes. |
| Description | Desc | An optional description to aid identification in the list of dialing cycle outcomes (Fig. 1). Integrators may edit descriptions for any default entries. There is no restriction on length. See Dialing Cycle Outcomes. |
| Inbound/ Outbound | Inbound Valid/ Outbound Valid |
Defines whether this Dialing Cycle Outcome will be available for Inbound campaigns, Outbound campaigns or both. |
| Outcome Category | Outcome Category | Every Dialing Cycle Outcome must be mapped to one of these categories. These categories are used (among other things) by Softdial CallGem™'s pacing engine. For a list of outcome categories, see Dialing Cycle Outcomes - Show outcome categories |
A new outcome is automatically assigned an integer code. To view this: after a new Dialing Cycle outcome is created in the Dialing Cycle Outcomes tab, double-click it, or click Edit. The code is shown in the title of the edit dialogue.
See also: