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Softdial Scripter™ - Step Library

End Call With Callback

Used to end the call and send the outcome as the specified Agent Outcome Number and sets up a callback using the specified Callback Agent ID, Callback Number and Callback date/ time.

ClosedInputs

1. Agent Outcome Number (Mandatory) Must be a valid outcome that is specified in the Softdial Repository™ Agent Outcomes tab for the current Tenant
2. Callback Agent ID (Optional) If the value is
  • specified - the callback will be agent specific to this agent
  • not specified - any agent in the pool can handle the callback
3. Callback Number (Optional) If the value is
  • specified - the callback will be made to this number
  • not specified - the callback will be made to the current respondent number
4. Callback Year
Callback Month
Callback Day
Callback Hour
Callback Minute 		(Mandatory) To specify the callback time using the Current Date Time and Date Time Math steps, see End Call With Callback 2.

See also Softdial Scripter™Timezone Integration
5. Commitment (Optional) From 10.5.182 - sales value without the currency symbol e.g. 10.00, 1245.50
6. Success Rating (Optional) From 10.5.182 - value between 0 and 1, or a percentage value e.g. 0.20, 60%
7. Partial Update (Optional) If set to Yes, only the campaign fields that have been modified during script execution will be updated (i.e. included in the Data (DT) parameter of the Transaction Complete [TC] message)

End Call With Callback - Inputs

Fig. 1 - End Call With Callback - Inputs

ClosedOutputs

None

ClosedOutcomes

1. Next The call transaction has ended. The outcome may be captured to a Script or Campaign field
2. Fail The call transaction has failed. The outcome may be captured to a Script or Campaign field

End Call With Callback - Outcomes

Fig. 2 - End Call With Callback - Outcomes

 

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