TC - Transaction Complete

Layer	Agent
Direction	To CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	This message tells CallGem that the specified agent has completed all phases of a call.
Example	TC\AN2\AO101\SR50
Explanation	The agent with identifier 2 has completed both the talk phase as well as the wrap phase (if there is one) of a call. In Softdial Repository™ Agent Outcomes, code '101' is defined as a call to be rescheduled. The SR parameter allows an agent application to specify a success rate for a call. This need not just be for a live call. For example, in the case of this rescheduled call, success might be defined in terms of how quickly the next call will be made, whether the call is being made to the same person, or whether an agreement to commit then is expected or promised.
Notes	Unless CallGem now immediately sends an Agent Free [AF] message (in response to an outstanding Agent Unavailable [AU] request from the agent application, to make this agent unavailable), the agent is now immediately available to take another call.

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AN	AgentIdentifier	string		1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
AO	AgentOutcome	int	false	0	9999	This parameter must always have a numeric value associated with it, with a range from 0 to 9999. See Agent Outcomes for details of how to use this parameter. From V10.6.944 - For preview calls not launched, the AO must resolve to outcome category Not Made (1) For all calls launched, the AO must not resolve to the following outcome categories: Not Made (1) Abandon (2) Host Interrupt (3) Timeout(4) Planned Not Made (13) Inbound Drop (15) Inbound Abandon (16)
BA	RingBackAgent	string	false	1	80	The agent identifier of the agent that will be talking to the customer.
BN	RingBackNumber	string	false	1	80	The telephone number that will be dialed.
BT	RingBackTimer	string	false	1	50	This parameter follows the OLEDateTime format.
CN	CampaignName	string		1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
CO	Conversion	string	false	1	50	The CO parameter allows a numeric value, of up to six digits to be sent, indicating the scale of the conversion or commitment, e.g. CO20.99, meaning say a pledge of $20.99 The parameter may be positive or negative.
CU	ConversionUnsuccessful	int	false	0	99	Legacy Conversion Unsuccessful parameter. Re-Introduced with V9.1.0.33
DT	Data	struct	false	1	128000	Use this parameter to pass data back to the application server on completion of a call.
MD	MediaData	string	false	1	128000	From V10.7.324 - Data used to build up conversation history for a session
NL	NotLive	int	false	0	99	Legacy Not Live parameter. Re-Introduced with V9.1.0.33
QI	UserIdentifier	string	false	1	80	From V10.7.28 - Mutually exclusive with AN Parameter. If the user ID is specified, CallGem will treat this as a request to complete transaction for the current active login session. User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
SR	SuccessRate	int	false	0	100	Whether or not a live call results in any kind of financial commitment, users may wish to record a success rating for reporting purposes. An example of its use might be in market research, as a way of recording the success of an interview in terms of numbers of questions answered. Allowable values are any integer value between 0 and 100.
T1	CallRecordingTag1	string	false	0	80	There are 6 parameter tags- T1 to T6. The T(n) parameters represent tags that will be stored against any call recordings made for a call session. There are three points at which the user can specify tag data: when the call is sent to CallGem via the Make Call [MC] message when an inbound call is the subject of a successful record lookup via the Data Return [DR] message when the user completes a call transaction with the Transaction Complete [TC] message.
T2	CallRecordingTag2	string	false	0	80	See above
T3	CallRecordingTag3	string	false	0	80	See above
T4	CallRecordingTag4	string	false	0	80	See above
T5	CallRecordingTag5	string	false	0	80	See above
T6	CallRecordingTag6	string	false	0	80	See above
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
TK	Token	string	false	1	80	Token parameter