Supervisor Functions

The table displays one row for each registered user, containing the following data:

Limiting the Table of Users

From V10.7.1417 - it is possible to limit the displayed users to

• tier 1 - members of the group in which the supervisor is currently a member (including other supervisors, if they are also members)
• tier 2 - members of any groups within tier 1

Fig. 2 - Nested groups

The nesting has only 2 tiers. Members of nested groups below tier 2 will not be displayed.

To limit the displayed users:

1. Open the RVAggregator Configuration file
2. Set the key AgentGroupLevelStatusView to true
3. Save the file
4. Restart the RVAggregator service

The table has a paging bar, a common feature in many Sytel web applications, which allows the navigation of large numbers of items across several pages. For usage details, see the Softdial Repository™ Paging bar.

To sort by a column, either:

1. Click on the column header. To reverse sort direction, click on the header again
2. Or from a column drop-down menu, select Sort Ascending/ Sort Descending

To show/ hide columns:

1. From the column drop-down menu, hover over the Columns option
2. To hide a column, uncheck the relevant box. The column is hidden. To show a column, check the relevant box.

To perform an action on a user:

1. select a user by clicking on their table row
2. click the relevant button, as described below:

Button	Allows the supervisor to...
	Listen to the audio from both the selected agent and the 3rd party
	Listen to the audio from both the selected agent and the 3rd party Speak to the agent without the 3rd party hearing
	Listen to the audio from both the selected agent and the 3rd party Speak to both the agent and the 3rd party As this is effectively a conference request, the supervisor must also accept the transfer by clicking to enter the conversation This option is only available when the user Status is Talking
	Move the selected agent to another campaign When clicked, a dialogue is revealed showing possible (i.e. running) destination campaigns. Fig. 3 - Move Destinations To move the agent, click on a campaign.

The Supervisor panel may be

• collapsed to the right side, by clicking the button in either
  1. the Title bar , or
  2. the divider bar
• expanded or contracted by dragging the divider bar