Softdial Campaign Manager™

Do Not Call (DNC) Pre-Processing

Softdial Campaign Manager™ can clean a campaign's contact database against Do Not Call (DNC) lists.

This operation is currently performed in advance of the running of a campaign, as part of its pre-processing. A future release of Softdial Campaign Manager™ will allow DNC lists to be checked against contact numbers as a campaign runs.

It is necessary to pre-process a campaign if it

1. has never been cleaned against its DNC lists
2. has been cleaned against its DNC lists, but
   1. has since had further contacts added to its database
   2. further DNC lists have since been added
   3. those DNC lists have since been extended
   4. since then, its Switch Result Column setting has been changed

      This comes about because Softdial Campaign Manager™ stores its DNC information in the Switch Result Column of the output database table. When a record is marked as Do Not Call the Switch_Result field is set to 100. This is also why that column must be set in the configuration before a campaign can have a DNC list associated with it.

Softdial Campaign Manager™ provides feedback if the most likely circumstances (1, 2.ii or 2.iv) should arise, by keeping track of which DNC lists a campaign has been cleaned against. If a campaign is run under one of those circumstances, then a confirmation dialogue is displayed. Clicking Yes or No yields the following results:

• Yes - starts the campaign without the recommended pre-process operation.

  From V10 - any user-generated DNC list that is selected in the above window will automatically be processed when the campaign is started.

• No - aborts the campaign start task, and results in a further confirmation dialogue being displayed:
  • Yes - initiates pre-processing of the campaign

    The campaign will not automatically start after this task completes, as it has been aborted.

  • No - removes the popup.

For further information:

• For details on setting DNC lists for a campaign, see Do Not Call (DNC) Lists.
• For details on other ways to initiate a pre-process, see Pre-Processing a Campaign.
• Do Not Call cleaning depends upon appropriately formatted Do Not Call lists having been placed on the server in advance. See Do Not Call (DNC) Data Import for further information.
• A count of the number of new contacts tagged for Do Not Call is reported on the Server Notification Panel after the pre-processing task is completed.