Dialing Methods - Predictive

Dialing Rules

Compliance Settings in the Softdial CallGem

The settings relating to dialing rules can be found in the Overdial Tuning [OT] message. A brief summary is as follows:

Dialing Into... Abandoned Call Rate
(as % of answered (live) calls)
Minimum Ring Time Abandoned Call Delay
  Abandoned Call Target (AT) parameter Ring Timeout (RI) parameter Abandoned Call Delay (DE) parameter
See also the Comment for the Offhook Delay (OD) parameter in the Line Connected [LC] topic.
UK 3% 15 secs 1 sec after offhook
US 3% 15 secs 2 secs after completed greeting
Rest of world 5% 15 secs 2 secs after offhook

 

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