Reporting Data
A large number of Key Performance Indicators (KPIs) are available for display within Softdial Reporter™ 5.
For unlocked widgets, data items can be selected in the Widget Settings dialogue:
- for all widgets except HTML and iFrame - in the Data Tab
- additionally for Static Reports of Summary type - in the Summaries Tab
For details on adding and editing widgets, see Widgets.
Which KPIs are available?
Available KPIs are grouped into the following categories of data, with more for Static Reports than for Real Time widgets. For information on the KPIs in each category, click on the links below:
| Available for... | ||
|---|---|---|
| Category | Real Time | Static Reports |
| Agent Activity |
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| Chat Event |
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| Session Summary |
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| Agent Timescale
From V10.7.1275 |
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| Users |
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| Inbound Queues |
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| Agents |
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| Outbound Campaigns |
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Information on all KPIs is also available within Reporter 5. See The KPIs Dialogue.